Nexsus has a
major commitment to providing support services to help our customers maintain
and enhance their existing CTI applications with enhanced service levels and
productivity at a significantly lower cost. Nexsus approach to support and
enhancement activities is innovative, tools driven, flexible and
process-oriented.
Managed services model and its well-proven methodology The
purpose of the Managed Services is to extend the expertise of Nexsus Team to
the existing and prospective clients, for planned maintenance and support
services, which is managed by Nexsus.
This will be achieved by:
- Dedicated Helpdesk
- Building back end Maintenance & support
- Periodic on Site Health Checkup for System
- Monitoring the Performance of Hardware &
Application
The main Component of Managed Service is:
- HELPDESK
1) The helpdesk
will consist of team of Nexus Personnel, Who will be placed onsite at Clients
office. This dedicated team will receive and manage all the issues that the
users log into helpdesk system
2) The Helpdesk team will strive to provide immediate resolution of issues, which are of simple nature and do not need any technical personnel to work on.
2) The Helpdesk team will strive to provide immediate resolution of issues, which are of simple nature and do not need any technical personnel to work on.
- Performance
Monitoring
1) The
performance monitoring consists of periodic health check - up of the system and
Data Management services.
2) The health Checkup is a planned activity where the support Engineer will Visit the installations on site and check the performance of the Application and submit the report.
3) As a part of Data Management Engineer will ensure that data backed up is done so that data can be used as and when required.
2) The health Checkup is a planned activity where the support Engineer will Visit the installations on site and check the performance of the Application and submit the report.
3) As a part of Data Management Engineer will ensure that data backed up is done so that data can be used as and when required.
Benefits:
Few major Benefits of Managed
Services
- Timely and accurate resolution of support requests
- Availability of large pool of trained resource
- Formal and well documented support process and
disciplines
- Problem and change management disciplines
- Reduction of backlog
- Stability of staff throughout support project
- Extended knowledge base
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